Telecaller / Student Counsellor (India)

Telecaller / Student Counsellor (India)

11 Sep
|
Versagrowth Ventures
|
India

11 Sep

Versagrowth Ventures

India

About VersaGrowth Ventures

VersaGrowth Ventures is a diversified education and career-focused organization helping students and professionals build industry-relevant skills and secure better career opportunities.

Our career programs include:

- Job-oriented Banking Training Programs
- Job-Assured IT Training Programs
- IT Training Programs with Placement Support
- Career-focused upskilling and professional development programs

Role Overview

We are looking for an enthusiastic and target-oriented Sales Telecaller / Career Counselling Executive to connect with prospective students and job seekers, understand their career aspirations, explain relevant training programs, and convert qualified leads into enrollments.

The ideal candidate should have strong communication and convincing skills, a positive attitude, and the ability to build trust with students, graduates, working professionals, and parents.

Key Responsibilities

1. Lead Calling & Follow-up

- Contact prospective students and job seekers through outbound calls.
- Respond to leads generated through digital marketing, campaigns, website enquiries, social media, and other sources.
- Understand the candidate's education, experience, career goals, and preferred career path.
- Maintain regular follow-ups with interested prospects.
- Update lead status and interactions accurately in the CRM or lead management system.

2. Program Counselling & Sales

- Explain VersaGrowth's Banking and IT training programs clearly and accurately.
- Explain program structure, duration, eligibility, curriculum, career opportunities, placement support, and other relevant details.
- Identify the most suitable program based on the candidate's career objective.
- Conduct consultative conversations rather than simply making sales pitches.
- Convert qualified leads into registrations/enrollments.
- Coordinate with the counselling, admissions, and operations teams when required.

3.



Objection Handling

- Understand and address common objections related to
- Course duration
- Career prospects
- Placement support
- Eligibility
- Online/offline learning
- Comparison with other institutes
- Family/parent concerns
- Build confidence and trust while maintaining complete transparency about program offerings.

4. Target Achievement

- Achieve daily, weekly, and monthly calling and enrollment targets.
- Maintain high call quality and lead conversion rates.
- Prioritize and follow up with high-potential leads.
- Work towards improving enquiry-to-counselling and counselling-to-enrollment conversion.

5. Customer Relationship Management

- Maintain professional relationships with prospective students throughout the admission journey.
- Ensure timely communication and follow-up.
- Provide accurate information and avoid making misleading or unauthorized commitments.
- Collect relevant feedback from prospects to help improve the sales process.

Key Performance Indicators (KPIs)

Performance will be measured through:

- Number of quality calls handled
- Number of leads contacted
- Follow-up effectiveness
- Counselling appointments / detailed discussions generated
- Lead-to-enrollment conversion rate
- Monthly enrollment/revenue achievement
- Follow-up and CRM discipline
- Call quality and customer experience

Candidate Profile

Education:

- Minimum qualification: Diploma / Graduate
- Graduation preferred but not mandatory for candidates with strong sales and communication skills.

Experience:

- 1–3 years in telecalling,



inside sales, education sales, career counselling, BPO, or similar roles.
- Freshers with excellent communication and sales aptitude may also be considered.

Required Skills

- Excellent verbal communication skills
- Strong convincing and negotiation ability
- Good listening and questioning skills
- Ability to understand customer needs
- Strong follow-up discipline
- Target-oriented mindset
- Ability to handle objections positively
- Basic computer and CRM skills
- Good Malayalam and English communication preferred
- Hindi/Tamil communication would be an added advantage

Preferred Personal Attributes

We are looking for someone who is:

- Energetic and confident
- Ambitious and target-driven
- Patient and a good listener
- Persuasive without being aggressive
- Comfortable speaking with students, parents, and working professionals
- Willing to learn about banking, IT, and career opportunities
- Comfortable working in a performance-driven environment
- Ethical and transparent in communication

Compensation

Salary: ₹10,000 – ₹15,000 per month
Incentives: Attractive performance-based incentives linked to enrollments
Additional Benefits: As applicable

Career Growth

Successful candidates can grow into roles such as:

Telecaller / Career Counsellor → Senior Counsellor → Team Leader → Sales Manager → Business Development Manager

Why Join VersaGrowth Ventures?

- Work in the growing education and career-training sector
- Performance-based incentives
- Structured sales and counselling training
- Opportunity for rapid career growth
- Exposure to Banking, IT, EdTech and placement-oriented programs
- Dynamic and entrepreneurial work setting

Application

Interested candidates can share their CV at:

Email: [email protected]

Pay: From ₹12,000.00 per month

Work Location: In person

📌 Telecaller / Student Counsellor (India)
🏢 Versagrowth Ventures
📍 India

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