Noida, Uttar Pradesh
Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
Assist customers with product information, order status, and general inquiries
Maintain accurate and detailed records of customer interactions and transactions
Provide feedback to management on recurring customer issues and suggest improvements
Skill Requirements
Excellent communication skills




Solid phone contact handling skills, including active listening skills and ability to empathize
Ability to multi-task, prioritize, and manage time effectively
Ability to build rapport and trust with customers
Previous customer support experience is an added advantage
Other Requirements
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Analyst-Voice (Noida)
🏢 HCLTech
📍 Noida