Job Type: Full time
Experience: Fresher to 1 year in Hotel Front Office Operations
Department: Front Office

Job Summary

We are looking for a friendly, professional, and guest-focused Guest Service Associate (GSA) to join our Front Office team. The ideal candidate can be a fresher or have up to 1 year of experience in hotel front office operations.

Key Responsibilities

- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, guest requests, and front desk inquiries.
- Verify guest details and ensure accurate documentation.
- Handle guest queries, concerns, and requests promptly and courteously.
- Coordinate with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth guest service.
- Maintain accurate records and follow hotel SOPs and front office procedures.
- Handle cash, billing, and payment-related activities as required.
- Assist guests with information about hotel facilities, services,



and local attractions.
- Ensure a high standard of guest satisfaction throughout the stay.

Requirements

- Education: Diploma/Degree in Hotel Management or a related field preferred.
- Experience: Fresher to 1 year of experience in hotel Front Office operations.
- Good communication and interpersonal skills.
- Pleasant personality with a customer-service mindset.
- Basic computer knowledge.
- Ability to work in shifts, including weekends and holidays.
- Well-groomed and professional appearance.

What We’re Looking For

- Positive attitude and willingness to learn.
- Strong guest-handling and problem-solving skills.
- Team player with good coordination skills.
- Ability to remain calm and professional in a fast-paced hotel environment.

Pay: From ₹13,000.00 per month

Work Location: In person

📌 Guest Service Associate - Hotel industry (India)
🏢 Illam Hospitality & Banquets
📍 India