1

Customer Relationship Management: -

- - Develop and maintain strong qualified relationships with existing customers.
- Act as the primary point of contact for customer queries, requirements, and follow-ups.
- Maintain regular communication with customers regarding orders, deliveries, payments, and service requirements.
- Understand customer requirements and coordinate internally to ensure timely resolution.
- Ensure a high level of customer satisfaction and professional service.

2

Payment & Outstanding Follow-Up: -

- - Regularly follow up with customers for outstanding payments as per agreed credit terms.
- Coordinate with the Accounts/Finance team regarding customer outstanding balances.
- Maintain customer-wise payment follow-up records and ageing details.
- Send payment reminders and coordinate with customers for expected payment dates.
- Escalate overdue payments to the concerned Sales/Management team when required.
- Ensure proper documentation of payment commitments and follow-ups.

3

Order & Material Follow-Up: -

- - Follow up on customer purchase orders and ensure order details are correctly communicated internally.
- Keep customers informed about order status and expected delivery dates.




- Coordinate with the logistics team for delivery-related issues, delays, or discrepancies.
- Ensure proper documentation such as invoices, delivery challans, PODs, and other required documents.

4

After-Sales Service & Customer Support:-

- - Handle customer queries, complaints, service requests, and product-related concerns professionally.
- Coordinate with the Technical, Quality, and Sales teams for resolution of customer complaints.
- Track complaints from registration to final closure.
- Follow up with customers after service/complaint resolution to ensure satisfaction.
- Maintain proper records of customer complaints, actions taken, and closure status.

5

Internal Coordination: -

- - Coordinate effectively with Sales, Accounts, Production, Dispatch, Logistics, Technical, Quality, and Management teams.
- Ensure customer commitments are communicated internally and followed up until completion.
- Highlight delays, payment concerns, delivery issues, and customer complaints to the concerned department.
- Ensure smooth communication between customers and internal teams.

📌 Executive - Customer Relationship (India)
🏢 Ethios Enviro
📍 India