Job Responsibilities
1. Manage and monitor the complete customer experience journey from enquiry and vehicle purchase
to delivery and post-sales follow-up.
2. Ensure timely customer communication, feedback collection, complaint handling, and resolution of
customer concerns.
3. Coordinate with Sales, Service, CRM, and other dealership teams to ensure smooth customer
support and service delivery.
4. Monitor customer satisfaction, CSI/feedback scores, and identify areas for improvement in dealership
processes.
5. Maintain accurate customer records, follow-up reports, complaint logs, and other CX/CRM-related
MIS reports.
6. Conduct regular customer follow-ups and support initiatives to improve customer retention, loyalty,
referrals, and overall dealership experience.
Candidate Requirements
1.



Minimum 2–3 years of experience in Customer Experience, CRM, Customer Relationship, or a similar
role, preferably in the automobile dealership industry.
2. Good communication and interpersonal skills with a strong customer-service orientation.
3. Ability to handle customer complaints professionally and coordinate effectively with multiple
departments.
4. Positive knowledge of MS Office/Excel and ability to prepare basic reports, MIS, and customer follow-up
records.
5. Graduate or equivalent qualification; candidates with automobile dealership experience will be
preferred.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 CXM -Customer Experience Manage (India)
🏢 Axom Cars LLP (Tata Motors)
📍 India