Working Hours: ( depending on roster) ( Day rotational shift)

Days Off: Varies based on roster; no fixed weekends or holiday off

Travel Requirements: Visits to multiple stores across various locations

Bike is Mandatory

Experience Required: Background in hardware and networking

Salary Package: 25k CTC + Travelling Allowance

Attend all the tickets forwarded by Service Desk and Incident management team.

Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.

Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.

Supporting end users for their hardware, operating system and application related issue.

Ensure adherence to operational & technical escalation process (escalation matrix)

Provide accurate information in the shift handovers and on email to the respective Managers.

Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.

Co ordinating with vendors and suppliers while accepting material or handing over in case of recent or replacement cases.

Pay: Up to ₹19,000.00 per month

Work Location: In person

📌 IT Field Engineer (India)
🏢 Insiza Technologies
📍 India