Job Summary

We are looking for an experienced and target-oriented Sales Manager to lead our patient counselling and sales operations. The candidate will be responsible for counselling patients regarding hair, skin, cosmetic and aesthetic treatments, converting enquiries into paid consultations/treatments, achieving revenue targets, and managing the sales and telecalling team.

The ideal candidate should have strong communication and counselling skills, excellent follow-up ability, a sales-oriented mindset, and the ability to motivate and lead a team.

Key Responsibilities

- Handle and counsel patients through phone calls, WhatsApp, walk-ins, and other communication channels.

- Understand patients' concerns and requirements and explain suitable clinic treatments and procedures.

- Convert patient enquiries and consultations into paid treatments and packages.

- Follow up with leads regularly and ensure maximum lead-to-payment conversion.

- Handle high-value patients and personally manage important sales enquiries.

- Achieve monthly and quarterly sales and revenue targets.

- Lead, monitor, and motivate the sales and telecalling team.

- Allocate leads to team members and monitor their follow-ups and conversions.

- Track daily calls, appointments, consultations, conversions, payments, and pending follow-ups.

- Conduct regular performance reviews and provide guidance to team members to improve their sales performance.

- Develop effective follow-up strategies to convert old, inactive, and potential leads.

- Coordinate with doctors and the clinic team to ensure a smooth patient journey from enquiry to consultation and treatment.

- Ensure patients receive accurate information regarding treatment procedures, packages, pricing, and clinic services.

- Handle patient objections and provide appropriate solutions to improve conversion.

- Maintain proper records of leads, follow-ups, appointments, conversions, and sales.

- Prepare and share daily, weekly, and monthly sales performance reports with management.





- Identify opportunities to improve sales processes and increase clinic revenue.

- Ensure excellent patient experience while maintaining a professional and ethical approach to sales.

Skills Required

- Excellent communication, counselling, negotiation, and sales skills.

- Strong ability to convert enquiries into appointments and payments.

- Proven ability to achieve sales targets.

- Strong leadership and team-management skills.

- Good telecalling and follow-up skills.

- Ability to handle patient objections and difficult situations professionally.

- Robust interpersonal and relationship-building skills.

- Good knowledge of MS Office, CRM systems, WhatsApp, and basic computer operations.

- Ability to analyse sales performance and prepare reports.

- Target-oriented, proactive, and self-motivated.

- Ability to work under pressure and manage a sales team effectively.

Preferred Qualification & Experience

- Any graduate or diploma holder.

- 2+ years of experience in sales, telecalling, patient counselling, customer relationship management, or team leadership.

- Experience in healthcare, hospitals, dermatology, cosmetic clinics, aesthetic clinics, wellness, beauty, oour a industries will be an added advantage.

- Candidates with a proven track record in high-ticket sales and team handling will be preferred.

Languages Required

- English

- Telugu

- Hindi

Key Performance Indicators (KPIs)

The Sales Manager will be responsible for monitoring and improving:

- Lead-to-appointment conversion

- Appointment-to-treatment conversion

- Lead-to-payment conversion

- Monthly revenue achievement

- Individual and team sales performance

- Follow-up efficiency

- Number of new and repeat patient conversions

- Team productivity and telecalling performance

Work Setting

- Professional cosmetic and aesthetic clinic environment.

- Daily interaction with doctors, patients, sales/telecalling staff, and clinic management.

- The role requires strong ownership of sales performance and revenue generation.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Sales Manager cum patient counceller (India)
🏢 Cutis International Cosmetic Clinic Hyderabad
📍 India