Job Title: Medical Receptionist / Front Desk Executive

Company: Eye Mantra Hospital

Location: Noida, Gurgaon

Job Type: Full time

About Eye Mantra

Eye Mantra is a leading eye care chain committed to providing accessible, high-quality ophthalmic care. We deliver advanced treatments across NABH-accredited facilities, combining medical expertise with patient-centered service.

Position Overview

We are looking for a welcoming, organized, and patient-focused Medical Receptionist to join our front desk team. As the first point of contact for patients visiting Eye Mantra, you will set the tone for their care experience, managing check-ins, scheduling appointments, handling inquiries, and maintaining efficient clinic workflows.

Key Responsibilities

- Patient Care & Check-In: Warmly greet arriving patients, complete registration processes, verify contact/insurance details, and direct them to appropriate consultation rooms or diagnostic areas.
- Appointment Management: Manage incoming phone calls, WhatsApp inquiries, and online booking requests to schedule appointments for various specialists (Cataract, LASIK, Retina, Cornea, etc.).
- Patient Billing & Registration: Issue consultation slips, collect fees (cash/card/online transfers), issue bills, and assist with basic insurance/cashless desk queries.
- Flow Management: Coordinate closely with optometrists, nurses, and ophthalmologists to minimize patient wait times and maintain optimal patient flow.




- Inquiry Handling: Address patient queries regarding doctor schedules, consultation charges, hospital facilities, and basic diagnostic pre-requirements with patience and clarity.
- Front Desk Operations: Keep the reception and waiting area clean, organized, and welcoming. Manage physical files, patient records, and daily visit logs.

Key Requirements

- Education: Bachelor’s degree in any discipline (Hospitality, Healthcare Administration, or Arts/Commerce preferred).
- Experience: 1–3 years of experience as a receptionist, front desk officer, or customer service representative (experience in a hospital, eye clinic, or healthcare facility is a strong plus).
- Communication Skills: Excellent spoken and written skills in English and Hindi (knowledge of the local regional language is an added advantage).
- Technical Skills: Basic proficiency in MS Office (Word, Excel) and comfortable working with Electronic Medical Record (EMR) or hospital management software.
- Interpersonal Skills: Exceptional patience, empathy, active listening, and a calm demeanor when handling anxious or elderly patients.

Preferred Qualifications

- Prior experience working in an ophthalmic clinic or multispecialty hospital environment.
- Understanding of basic medical terminology and hospital queue management.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist (India)
🏢 Eye Mantra Hospital
📍 India