Job Description:

We are looking for a friendly and customer-focused Customer Service Executive to handle customer queries and support travel and hospitality requirements. The role involves coordinating with customers, hotels, travel partners, and internal teams to ensure a smooth customer experience.

Key Responsibilities:

* Handle customer queries through calls, emails, and WhatsApp.

* Assist with travel bookings, hotel reservations, packages, and itineraries.

* Coordinate with hotels, transport providers, tour operators, and travel partners.

* Manage booking confirmations, changes, and cancellations.

* Resolve customer complaints and provide timely solutions.

* Coordinate with Sales and Operations teams for smooth service.

* Maintain customer and booking records.

* Follow up with customers before and after their travel.

* Ensure positive customer satisfaction and service quality.

Requirements:

* 1+ year of experience in Customer Service.





* Positive communication and interpersonal skills.

* Basic knowledge of travel bookings, hotels, and tour packages.

* Good problem-solving and coordination skills.

* Customer-friendly and positive attitude.

* Basic knowledge of MS Office, Google Workspace, or CRM.

* Willingness to work flexible schedule, weekends, or holidays.

* Experience with travel agencies, hotels, resorts, airlines, or tour operators is preferred.
* Day-to-day leadership, implementation of strategy and coordination with stakeholders

* Provide expertise in diplomacy, culture, tourism, business, arts and international relations

* Coordinate with Team missions and agencies

* Convert strategy into annual programmes, events and cultural initiatives.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Service Executive (India)
🏢 Brand Raga
📍 India