ABOUT BLOSTEM

Blostem is a Startup India-registered fintech infrastructure company founded in October 2021, backed by leading investors including Rainmatter (Zerodha), MobiKwik, AC Ventures, GrowX, and Blue Lotus.

We provide a unified banking SDK and API that enables fintechs and financial institutions across India to embed financial products - such as Fixed Deposits, Recurring Deposits, and more - directly into their apps without building backend infrastructure from scratch.

Our platform drastically reduces time-to-market: partners can go live in 7 days versus the traditional 9-12 months per bank integration. We handle regulatory compliance, bank onboarding, and reconciliation so our partners can focus entirely on user experience.

We serve 30+ platforms including MobiKwik, Upstox, Jupiter, and Zerodha, with partnerships across 10+ banks and NBFCs. We are ISO 27001 certified and operate as a Technical Service Provider under RBI and NPCI regulations with AES-256 encryption for data protection.

KEY RESPONSIBILITIES

● Partner Lifecycle & Ownership

Own the complete partner lifecycle post-integration, including onboarding, go-live, and

ongoing operations.

Act as the primary point of contact for partners across all operational and product-related

matters, ensuring a seamless experience.

● Operations Monitoring & Execution

Monitor and ensure smooth functioning of critical workflows such as KYC, transactions,

deposit booking, and settlements.

Ensure high reliability and accuracy across all partner-facing operational processes.

● Issue Resolution & Escalation

Proactively identify operational issues, delays,



or failures and drive timely resolution.

Take end-to-end ownership of issues, especially those impacting transactions,

reconciliations, or partner SLAs.

Ensure adherence to defined SLAs and proactively escalate risks where required.

● Cross-Functional Collaboration

Work closely with internal teams including engineering, product, and banking partners to

resolve issues efficiently.

Drive alignment across stakeholders to ensure accurate and timely execution of operational

workflows.

● Partner Communication & Experience

Maintain structured communication with partners including regular updates, root cause

analysis, and clear resolution timelines.

Ensure a high standard of partner experience through transparency, responsiveness, and

reliability.

● Process Improvement & System Reliability

Identify recurring issues and collaborate with internal stakeholders to improve processes

and system performance.

Drive continuous improvements to enhance operational efficiency, scalability, and overall

platform reliability.

● Partner Lifecycle & Ownership

Own the complete partner lifecycle post-integration, including onboarding, go-live, and

ongoing operations.





Act as the primary point of contact for partners across all operational and product-related

matters, ensuring a seamless experience.

● Operations Monitoring & Execution

Monitor and ensure smooth functioning of critical workflows such as KYC, transactions,

deposit booking, and settlements.

Ensure high reliability and accuracy across all partner-facing operational processes.

● Issue Resolution & Escalation

Proactively identify operational issues, delays, or failures and drive timely resolution.

Take end-to-end ownership of issues, especially those impacting transactions,

reconciliations, or partner SLAs.

Ensure adherence to defined SLAs and proactively escalate risks where required.

● Cross-Functional Collaboration

Work closely with internal teams including engineering, product, and banking partners to

resolve issues efficiently.

Drive alignment across stakeholders to ensure accurate and timely execution of operational

workflows.

● Partner Communication & Experience

Maintain structured communication with partners including regular updates, root cause

analysis, and explicit resolution timelines.

Ensure a high standard of partner experience through transparency, responsiveness, and

reliability.

● Process Improvement & System Reliability

Identify recurring issues and collaborate with internal stakeholders to improve processes

and system performance.

Drive continuous improvements to enhance operational efficiency, scalability, and overall

platform reliability.

Pay: ₹10,549.44 - ₹29,763.47 per month

Work Location: In person

📌 Customer Support and Operation Executive (India)
🏢 Blostem Fintech
📍 India