JOB DESCRIPTION – GENERAL MANAGERTextile Retail Showroom | 200+ Employees

Position: General Manager – Textile Retail Showroom
Industry: Textile / Retail
Department: Showroom Operations
Location: Chengalpattu ( stay and accomadation provided)
Timing :9.00 am to 9.00 pm
Employment Type: Full Time
Experience: 12+ years, preferably in large-format textile/fashion retail
Team Size: 200+ Employees
Reporting To: Management / Director

JOB SUMMARY

We are looking for an experienced General Manager to manage the overall operations of a large textile retail showroom with 200+ employees.

The GM will be responsible for sales, store operations, customer experience, inventory, visual merchandising, employee management, cost control and profitability. The ideal candidate should have strong experience handling a large retail team and should be capable of managing day-to-day showroom operations while achieving business targets.

KEY RESPONSIBILITIES

1. Overall Showroom Operations

- Take complete responsibility for day-to-day showroom operations.
- Ensure smooth functioning of all departments and sections.
- Maintain operational standards, discipline and process compliance.
- Coordinate with management on business plans and operational requirements.

2. Sales & Business Growth

- Achieve monthly, quarterly and annual sales targets.
- Develop strategies to increase revenue, customer footfall and conversion.
- Monitor department-wise and salesperson-wise performance.
- Identify opportunities for business growth and improve sales productivity.

3. Team Management – 200+ Employees

- Lead and manage a large workforce of 200+ employees.
- Set KPIs and performance standards for department heads and teams.
- Conduct regular performance reviews.
- Ensure proper manpower planning, deployment and productivity.
- Build a strong, customer-focused and performance-oriented team.
- Handle employee discipline, grievances and internal conflicts.

4. Customer Experience





- Ensure high standards of customer service across the showroom.
- Monitor customer feedback and complaints.
- Implement measures to improve customer satisfaction and retention.
- Ensure proper handling of VIP and high-value customers.

5. Inventory & Stock Management

- Monitor stock availability and movement.
- Coordinate with purchase, warehouse and merchandising teams.
- Control stock loss, damages, pilferage and inventory discrepancies.
- Ensure proper stock planning based on sales trends and customer demand.

6. Visual Merchandising & Store Presentation

- Ensure attractive and organized product displays.
- Coordinate with the visual merchandising team for seasonal and promotional displays.
- Maintain showroom presentation according to brand standards.

7. Financial & Cost Management

- Monitor showroom expenses and operating costs.
- Improve productivity and control unnecessary expenses.
- Monitor department-wise profitability and performance.
- Work closely with finance/accounts teams on budgets and financial reporting.

8. HR & Administration

- Coordinate with HR for recruitment, manpower planning and employee retention.
- Ensure proper attendance, shift management and leave practices.
- Support training and development initiatives.
- Maintain discipline and company policies across the showroom.

9. MIS & Reporting

- Review daily, weekly and monthly sales reports.
- Monitor KPIs including sales, conversion, average bill value, footfall and productivity.
- Present performance reports and business updates to management.
- Use data to identify gaps and take corrective actions.





10. Compliance & Safety

- Ensure compliance with company policies and applicable statutory requirements.
- Maintain showroom safety, security and emergency procedures.
- Coordinate with security and facility teams.

REQUIRED SKILLS

- Strong leadership and people-management skills.
- Excellent retail operations knowledge.
- Strong sales and business development skills.
- Experience managing 200+ employees.
- Good understanding of textile/fashion retail.
- Strong analytical and decision-making abilities.
- Customer-service orientation.
- Good communication and negotiation skills.
- Ability to handle pressure and high-volume retail operations.
- Good knowledge of MS Excel and retail MIS.
- Solid commercial and financial understanding.

CANDIDATE PROFILE

Must Have:

- 12+ years of relevant retail experience.
- Experience in textile / fashion / departmental store / large-format retail.
- Proven experience managing 200+ employees.
- Strong track record of achieving sales targets.
- Experience handling multiple departments/sections.
- Strong exposure to retail operations, inventory and customer service.

Preferred:

- Experience with reputed textile retail chains.
- Experience managing a showroom with high daily footfall.
- Experience handling multiple departments such as sarees, menswear, womenswear, kidswear, jewellery/accessories, etc.
- Experience with ERP/POS/retail management systems.
- Strong exposure to retail expansion or new showroom setup.

KEY PERFORMANCE INDICATORS (KPIs)

- Sales target achievement
- Revenue growth
- Gross margin / profitability
- Customer footfall and conversion
- Average bill value
- Employee productivity
- Stock accuracy and shrinkage control
- Customer satisfaction
- Employee retention
- Operating cost control

Pay: ₹30,583.30 - ₹55,511.63 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 General Manager ( Retail Textile Showroom ) (India)
🏢 Al Falak
📍 India