Role description

Senior ServiceNow Developer

Locations: Hyderabad / Bangalore / Pune / Chennai / Kochi / Trivandrum / Noida
Experience: 5-10 Years

Job Summary

We are seeking an experienced Senior ServiceNow Developer with strong expertise in ServiceNow platform development, ITSM modules, integrations, workflow automation, and JavaScript scripting. The candidate will be responsible for designing, developing, and implementing scalable ServiceNow solutions while collaborating with business stakeholders and technical teams.

Key Responsibilities

- Develop, configure, and customize ServiceNow applications and workflows.
- Implement and support ITSM modules including Incident, Problem, Change, Request Management, and Service Catalog.
- Create workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, ACLs, and Notifications.
- Build custom applications using ServiceNow App Engine and Scoped Applications.
- Integrate ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, MID Server, LDAP, and SSO.
- Develop and customize Service Portal components and widgets.
- Support CMDB, Discovery, Asset Management, platform upgrades, deployments, and release activities.
- Troubleshoot issues, optimize performance, and ensure adherence to ServiceNow best practices.
- Mentor junior developers and participate in Agile delivery activities.

Required Skills





- 5+ years of ServiceNow development experience.
- Strong knowledge of JavaScript, Glide APIs, AJAX, AngularJS, HTML, and CSS.
- Hands-on experience with ITSM, Service Portal, Flow Designer, IntegrationHub, CMDB, and ServiceNow security.
- Expertise in REST/SOAP integrations and enterprise application connectivity.
- Knowledge of Agile, DevOps, CI/CD, and ATF (Automated Test Framework).
- Robust analytical, problem-solving, and communication skills.
- Good understanding of ITIL processes.

Certifications

- Mandatory: ServiceNow CSA (Certified System Administrator)
- Preferred: CAD, CIS-ITSM, CIS-CSM

Skills

ServiceNow Platform Developer, ServiceNow Integration Developer, CSA, CAD, CIS-ITSM, Flow Designer, Service Portal, CMDB, IntegrationHub, REST API, JavaScript.

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Enterprise Solutions (ServiceNow Platform Developer) (Tamil Nadu)
🏢 UST
📍 Tamil Nadu