Key Responsibilities:

- Provide first-level technical support for hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Support and manage Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Manage and troubleshoot network connectivity, switches, and Unifi Wi-Fi devices.
- Provide support for Avaya landline systems.
- Ensure system updates, security patches, and antivirus compliance across all devices.
- Maintain IT asset inventory and documentation.
- Manage and resolve tickets via the internal ticketing system.
- Provide remote support for branch offices in UAE, KSA, Qatar, and UK.

Qualifications & Skills:

- Bachelor’s degree in IT, Computer Science, or related field.
- 1–3 years of experience in IT support or helpdesk role.
- Good understanding of Windows OS, Office 365, and basic networking.
- Strong communication and troubleshooting skills.
- Ability to provide remote support across different locations and time zones.

Job Type: Full time

Work Location: In person

📌 IT Support Specialist (India)
🏢 Dtech Information technology and outsourcing pvt
📍 India