Key Responsibilities

- Patient Relations
- Welcome and assist patients and visitors.
- Provide guidance regarding hospital services, departments, doctors, and facilities.
- Address patient queries, complaints, and feedback professionally.
- Coordinate with concerned departments to resolve patient issues promptly.
- Ensure a positive patient experience throughout their hospital visit.
- Public Relations
- Maintain good relationships with patients, attendants, visitors, and the public.
- Represent the hospital professionally during meetings and public interactions.
- Promote the hospital's services and facilities through appropriate communication channels.
- Support hospital events, health camps, awareness programmes, and special activities.
- Coordination
- Coordinate with doctors, nurses, front office, billing, pharmacy, laboratory, and other departments.
- Assist patients in communicating with the appropriate hospital personnel.
- Escalate serious complaints or issues to the Hospital Administrator/Management.
- Patient Feedback & Complaints
- Collect and maintain patient feedback.
- Record complaints and follow up until resolution.
- Prepare regular reports on patient feedback and complaints.
- Identify recurring issues and communicate them to management.
- Communication & Documentation
- Maintain professional communication with patients and visitors.
- Prepare daily/weekly/monthly PR reports as required.




- Maintain records of patient interactions, complaints, feedback, and activities.
- Ensure confidentiality of patient and hospital information.
- Hospital Promotion
- Assist in promoting hospital services and speciality departments.
- Support social media, awareness campaigns, health camps, and promotional activities when required.
- Coordinate with the marketing team for hospital events and outreach programmes.

Required Skills

- Excellent communication and interpersonal skills.
- Good English and Tamil communication skills.
- Patient-friendly and service-oriented attitude.
- Problem-solving and conflict-management skills.
- Good coordination and follow-up abilities.
- Basic computer knowledge, including MS Word and Excel.
- Ability to work under pressure and handle difficult situations professionally.

Educational Qualification

- Bachelor's degree in any discipline.
- Degree/Diploma in Hospital Administration, Public Relations, Marketing, or a related field will be an added advantage.

Experience

- 1–3 years of experience in hospital administration, patient relations, front office, customer service, or public relations is preferred.
- Freshers with excellent communication skills may also be considered.

Pay: ₹12,000.00 - ₹16,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Public Relations Officer (India)
🏢 ATLAS HOSPITALS
📍 India