Job Title: Customer Support Executive (Voice & Sales Process) – SBI Project
About the Role:We are looking for energetic, customer-oriented individuals to join Teleperformance Marathahalli as Customer Support Executives for the SBI process. In this role, you will act as the direct point of contact for customers, providing guidance on banking services, resolving inquiries, and promoting relevant financial products. Freshers with robust communication skills are welcome to apply. Immediate joiners only.
Key Responsibilities:

- Customer Service: Handle inbound and outbound calls professionally, offering end-to-end resolution for customer banking queries.
- Product Assistance: Explain SBI products, features, and service procedures clearly to ensure a smooth customer experience.
- Process Excellence: Maintain accuracy in logging call details, tracking customer requests, and adhering to compliance guidelines.
- Goal Achievement: Meet individual daily and monthly call quality targets,



customer satisfaction standards, and process KPIs.

Eligibility Criteria:

- Educational Qualification: 12th Pass OR B.Tech Graduates.
- Languages Known: Fluency in Telugu, Kannada, Tamil, or Malayalam (along with basic working English).
- Skills: Strong communication skills, active listening, and a customer-first attitude.

Salary & Compensation:

- CTC: ₹20,000 / month
- In-Hand Salary: ₹16,000 / month
- Additional Benefits: Performance incentives, internal career progression, and comprehensive training provided upon hiring.

Work Location: Teleperformance, Marathahalli, Bengaluru

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Education:

- Higher Secondary(12th Pass) (Preferred)

Language:

- You're fluent in english (Required)

Work Location: In person

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