Job Summary

We are looking for a Software Support Executive to provide excellent technical and application support to our software clients. The candidate will interact directly with clients, resolve software-related queries, coordinate with the technical/development team, and ensure timely issue resolution.

Key Responsibilities

- Handle client queries through calls, email, WhatsApp, and support tickets.
- Understand and troubleshoot software/application-related issues.
- Provide step-by-step guidance to clients on software features and usage.
- Create, manage, and follow up on support tickets.
- Coordinate with the development/technical team for bugs and complex issues.
- Ensure timely resolution of client issues as per defined TAT/SLA.
- Assist with client onboarding, software demonstrations, and training.
- Maintain proper records of client issues and resolutions.
- Handle client complaints professionally and ensure customer satisfaction.




- Collect client feedback and share improvement suggestions with the management.

Requirements

- Graduate in any discipline; IT/Computer-related qualification preferred.
- 1–4 years of experience in Software Support, Technical Support, Application Support, SaaS, ERP, or Customer Support.
- Good communication and client-handling skills.
- Robust troubleshooting and problem-solving ability.
- Basic knowledge of computers, MS Excel, web applications, and internet troubleshooting.
- Ability to explain technical issues in simple language.
- Good follow-up, coordination, and time-management skills.

Preferred: Experience in SaaS, ERP, HRMS, Payroll, CRM, or B2B software support.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Commuter assistance
- Health insurance
- Work from home

Work Location: Hybrid remote in Ahmedabad, Gujarat 380054

📌 Software Support Executive (India)
🏢 Awesomefab Shopping
📍 India