FQC – Roles & Responsibilities

- Final Quality Checking
- Check the service/product before it is delivered to the customer.
- Ensure it meets company quality standards.
- Verify Service Standards
- Check whether all required service steps and procedures were followed.
- Identify errors, defects, or missing information.
- Customer Requirement Check
- Ensure the service delivered matches the customer’s requirements and expectations.
- Corrective Action
- Ensure services follow company policies, SOPs, safety requirements, and applicable standards.
- Coordinate with service/operations teams to correct identified issues.
- Follow up to make sure the issue is resolved.
- Quality Reporting
- Prepare daily/weekly/monthly quality reports.
- Track rejection rates, complaints, errors, and improvement areas.
- Continuous Improvement
- Identify recurring problems.
- Suggest improvements to processes and service quality.
- Customer Complaint Support
- Analyze customer complaints related to quality.
- Help identify the root cause and prevent repetition.
- Compliance

Work Location: In person

📌 FQC (India)
🏢 Balaji agencies and Industries
📍 India