OverviewWe’re looking for a Senior IT Support Engineer who thrives in complex environments and enjoys solving deep technical problems across infrastructure, endpoints, identity, and security. This is not a traditional support role—you’ll operate at L2/L3, own critical systems, and play a key role in strengthening our modern workplace built on Microsoft technologies, Zero Trust principles, and secure infrastructure design.What You’ll OwnInfrastructure & Server Operations

- Manage and optimize Windows Server environments (AD, DC, DNS, DHCP, GPO) with a focus on reliability, scalability, and security
- Proactively monitor, patch, and tune servers; resolve complex issues across authentication, replication, and system performance
- Lead backup and disaster recovery strategies, including validation and periodic restore testing
- Drive server lifecycle activities, including upgrades, migrations, and hardening aligned with CIS and industry standards

Modern Endpoint Management (Intune)

- Own Microsoft Intune end-to-end: device lifecycle, compliance, configuration, and application management
- Design and enforce security baselines across Windows, iOS, and Android devices
- Implement Autopilot and zero-touch provisioning for seamless onboarding
- Troubleshoot deeply using logs, diagnostics, and policy analysis to resolve complex deployment issues

Identity & Access (Microsoft Entra ID)

- Architect and manage Conditional Access, MFA, and Zero Trust policies
- Administer SSO integrations across SaaS platforms using modern authentication protocols
- Implement identity governance (access reviews, PIM, lifecycle workflows)
- Investigate and resolve advanced authentication and access issues

Apple Device Management

- Manage Apple Business Manager (ABM) and integrate with MDM (Intune or equivalent)




- Enable automated device enrollment and enforce security/compliance controls
- Handle complex enrollment and device management challenges with vendor coordination when needed

Network & Security Engineering

- Configure and manage firewalls, VPNs, and secure access controls
- Troubleshoot network issues across switching, VLANs, routing, DNS, and connectivity layers
- Strengthen network segmentation and enforce least-privilege access
- Monitor and respond to network and security events using logs and analysis tools

Security Operations

- Own endpoint and email security platforms (EDR/MDR, anti-phishing, DLP, encryption)
- Investigate and respond to security incidents across endpoints, identity, and network layers
- Drive vulnerability management and patching initiatives
- Implement and enforce security frameworks (CIS, NIST, ISO 27001) and Zero Trust principles

Microsoft 365 Administration

- Manage M365 services (Exchange Online, Teams, SharePoint, OneDrive)
- Configure advanced email security (SPF, DKIM, DMARC, Safe Links/Attachments)
- Troubleshoot complex mail flow, access, and integration issues
- Support compliance features like retention, eDiscovery, and audit

Advanced Support (L2/L3 Escalations)

- Handle critical escalations from L1 teams with deep technical ownership
- Perform root cause analysis and implement long-term fixes—not just quick resolutions




- Improve system stability by identifying recurring issues and eliminating them

Process, Automation & Leadership

- Build and maintain high-quality documentation, SOPs, and runbooks
- Automate repetitive tasks using PowerShell or similar tools
- Mentor junior engineers and elevate team capability
- Contribute to change management, CAB reviews, and continuous improvement initiatives

What You BringExperience

- 8–12 years in IT infrastructure and support, with strong L2/L3 ownership
- Solid hands-on experience across Windows Server, Intune, Entra ID, and enterprise networking
- Proven track record managing production environments and handling critical incidents

Technical Strength

- Deep expertise in:
- Windows Server (AD, DNS, DHCP, GPO)
- Microsoft Intune and endpoint security
- Microsoft Entra ID (Conditional Access, MFA, SSO, Identity Governance)
- Network fundamentals (firewalls, VPNs, switching, routing)
- Solid experience with EDR/MDR, email security, and vulnerability management
- Familiarity with Apple device management via ABM and MDM platforms

Mindset

- Strong problem-solver who digs into root causes, not just symptoms
- Security-first approach with a clear understanding of Zero Trust
- Comfortable owning systems end-to-end in a fast-paced environment
- Clear communicator who can document, explain, and mentor effectively

Must have anyone

- Microsoft certifications (AZ-104, SC-300, MD-102)
- Networking certifications (CCNA, Network+)
- Security certifications (Security+, etc.)
- ITIL Foundation

Share below detailsCTC:Exp CTC:NP: Total experience :Thank you,Sahana

Pay: ₹9,509.04 - ₹40,233.81 per month

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: Remote

📌 Senior IT Support Engineer/Infrastructure & Security) (India)
🏢 Talent xo
📍 India