JOB DESCRIPTION – TICKETING EXECUTIVE

Company: Trip Gatee Private Limited
Location: Malad East, Mumbai
Employment Type: Full-time
Department: Ticketing & Operations

About Trip Gatee

Trip Gatee Private Limited is a growing travel management company offering domestic and international flight bookings, holiday packages, visa assistance, hotel reservations and other travel-related services.

We are looking for an experienced and customer-focused Ticketing Executive who can efficiently manage flight reservations, fare quotations, ticket issuance and post-booking support.

Key Responsibilities

- Handle domestic and international flight enquiries
- Search, compare and provide the best available fares and routes
- Create and manage bookings using GDS and airline portals
- Issue, reissue, reschedule and cancel flight tickets
- Calculate fare differences, cancellation charges and refunds accurately
- Manage group booking enquiries and coordinate with airlines
- Prepare qualified quotations and itineraries for clients
- Handle seat selection, meal requests, baggage and other special-service requests
- Verify passenger names, passport details, travel dates and ticketing deadlines
- Inform clients about airline rules, visa requirements, transit regulations and baggage policies
- Coordinate with clients, airlines, suppliers and internal team members
- Provide prompt assistance for schedule changes, cancellations and travel emergencies
- Maintain accurate booking records, invoices, payment details and follow-up reports
- Ensure timely collection of payments before ticket issuance
- Deliver excellent customer service through calls, email and WhatsApp
- Support the team in achieving monthly sales and profitability targets

Required Skills and Qualifications





- Minimum 1–3 years of experience in domestic and international air ticketing
- Strong knowledge of GDS platforms such as Amadeus, Galileo or Sabre
- Experience using airline and B2B booking portals
- Good understanding of airline fare rules, routing, refunds, reissuance and cancellations
- Basic knowledge of passport, visa and international travel requirements
- Strong communication and customer-handling skills
- Good command of English and Hindi; Marathi will be an advantage
- Good computer skills, including email, Microsoft Excel and WhatsApp
- Ability to work accurately under pressure and handle urgent bookings
- Strong attention to detail and problem-solving ability
- Sales-oriented mindset with a focus on customer satisfaction

Preferred Candidate

- Experience working with a travel agency or travel management company
- Knowledge of international sectors and complex itineraries
- Ability to handle corporate, leisure and group travel bookings
- Existing relationships with airlines or travel suppliers will be an advantage
- Candidates residing in or around Mumbai will be preferred

Working Hours

Full-time position. Candidates should be flexible to assist with urgent booking requirements outside regular working hours whenever necessary.

Salary

Competitive salary based on experience, ticketing knowledge and interview performance.

How to Apply

Interested candidates can send their updated CV with the following details:

- Current salary
- Expected salary
- Notice period
- Current location
- GDS platforms used
- Total ticketing experience

TRIP GATEE PRIVATE LIMITED
Malad East, Mumbai
Contact: +91-XXXXXXXXXX
Email: [email protected]
Website: www.tripgatee.com

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Ticketing Executive (India)
🏢 tripgatee
📍 India