- Customer Communication: Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.

- Efficient Response: Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.

- Active Listening: Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.

- Tool Utilization: Utilize software, databases, scripts, and tools appropriately.

- Performance Metrics: Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.

- Policy Adherence: Adhere to all company policies and procedures.

We are looking for candidates who possess:

- Excellent Verbal and Written Communication Skills:



Robust ability to communicate effectively in both spoken and written forms.
- Hindi Proficiency: Fluency in Hindi is mandatory.
- Sympathetic Approach & Multitasking Ability
- Voice Process Experience: Preferable experience in voice process roles.
- Shift Flexibility: Willingness to work in rotational shifts.

Benefits:

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Provident Fund

Application Question(s):

- What is your current salary?
- What is your expected salary?

Work Location: In person

📌 Customer Support Executive (India)
🏢 KHODAL TRADERS
📍 India