We are hiring for a non-voice customer support role where you will handle email and chat support for international (US-based) clients.

This is a no-calling job, ideal for candidates who prefer working in a structured and low-pressure setting.

Key Responsibilities

- Handle customer queries via email and chat
- Update data in CRM systems
- Follow step-by-step SOPs to resolve issues
- Maintain response time and quality standards
- Coordinate with internal teams when required

Why This Job is Different

- No calling involved
- Fixed shift (no rotational stress)
- Simple and repetitive work (easy to learn)
- Stable monthly salary

Requirements

- Basic English writing skills
- Comfortable with night shift (mandatory)
- Basic computer knowledge (Google Sheets, Gmail)
- Freshers can apply

Preferred (Optional)

- Experience in customer support / backend / VA




- Familiarity with CRM tools

Important Instruction (READ CAREFULLY)

To apply, include the word “Night VA” in your application.

Job Types: Full-time, Fresher, Permanent

Pay: ₹13,500.00 - ₹18,500.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Language:

- English (Required)

Location:

- Kolkata, West Bengal (Required)

Shift availability:

- Night Shift (Required)
- Overnight Shift (Required)

Work Location: In person

📌 Non-Voice Night Shift Job | Email & Chat Support Executive (US Clients) (India)
🏢 VATALKS CONSULTING PRIVATE
📍 India