Duties and Responsibilities:

- Handle inbound and outbound customer calls regarding vehicle service and maintenance.
- Schedule and confirm service appointments.
- Follow up with customers regarding service due dates and vehicle servicing.
- Explain service packages, maintenance schedules, warranties, and related charges.
- Address customer queries and complaints professionally and provide appropriate solutions.
- Coordinate with service advisors and workshop teams to resolve customer concerns.
- Provide updates on vehicle service status, delivery time, and pending repairs.
- Follow up after service to collect customer feedback and ensure satisfaction.
- Maintain accurate customer and vehicle records in the CRM/DMS.
- Make reminder calls for periodic maintenance,



insurance, and other service requirements.
- Escalate unresolved complaints to the concerned department or manager.
- Prepare daily, weekly, and monthly call and customer follow-up reports.

Qualification:
Any Graduation

Experience:
Freshers / Experienced candidates can apply

Location:
Vision Honda, Palm Street, Swamipadi, Perandoor Rd, Elamakkara, Ernakulam

For any queries reach us at [email protected], +91-XXXXXXXXXX

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Executive - Telecalling (India)
🏢 VISION HONDA
📍 India