Job Description: CRM TelecallerPosition Title: CRM Telecaller / Customer Relationship Executive
Department: Sales & Customer Success
Employment Type: Full-time
Reports To: Telecalling Supervisor / Sales ManagerJob SummaryWe are seeking a highly motivated and customer-centric CRM Telecaller to join our growing team. In this role, you will bridge the gap between our business and prospective clients by making inbound and outbound calls. Your primary responsibility will be to engage potential customers, qualify leads, and ensure all client interactions are meticulously documented within our CRM software. The ideal candidate possesses excellent communication skills, a persuasive telephone etiquette, and a strong comfort level working with data-driven sales tools.Key Responsibilities

- Outbound & Inbound Calling: Conduct a high volume of daily outbound calls to prospective clients, follow up on warm leads, and handle incoming queries professionally.
- CRM Data Management: Accurately input, update, and maintain detailed records of customer interactions, profiles, feedback, and sales pipeline status in the company’s CRM system.
- Lead Qualification: Explain product/service features effectively using structured scripts, evaluate customer requirements, and transfer qualified, high-intent leads to the senior sales team.
- Relationship Management: Build stable rapport with potential and existing clients by listening actively, answering questions patiently, and addressing objections with confidence.
- Target Achievement: Consistently meet or exceed daily, weekly, and monthly key performance metrics,



including call volume, connection rates, and lead conversion targets.
- Feedback Collection: Gather valuable customer insights and product feedback during calls and relay it systematically to management to improve service quality.

Required Skills & Qualifications

- Education: High School Diploma / Higher Secondary (12th Pass) or equivalent; a Bachelor’s degree in Marketing, Communications, or Business Administration is a plus.
- Experience: Proven experience (6 months to 2 years) as a Telecaller, Telesales Representative, or Customer Service Executive is highly preferred.
- CRM Proficiency: Hands-on experience working with standard CRM platforms (e.g., Salesforce, HubSpot, Zoho, or similar internal calling databases) is essential.
- Communication: Exceptional verbal communication and active listening skills with a explicit, polite, and persuasive speaking voice.
- Resilience: Strong objection-handling abilities with a calm, patient, and results-driven attitude when managing rejection.
- Language Skills: Professional working proficiency in English and regional languages based on target market demographics.

What We Offer

- Competitive base monthly salary with an attractive performance-based incentive structure.
- Hands-on training on advanced CRM systems and sales methodologies.
- Clear career progression opportunities into Senior Sales or CRM Administration roles.
- Health benefits and a dynamic, high-energy workplace environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Paid sick time

Work Location: In person

📌 Tele Caller Executive/CRM (India)
🏢 Ayika Sciences
📍 India