Job Description: Brief Job Description:

- Basic understanding of order management process and its corresponding activities

- Positive communication skills in Spanish and English languages

- Receive and enter customer orders into ERP systems accurately

- Validate order details (pricing, quantities, customer data, and delivery terms)

- Perform basic credit and order checks as per defined guidelines

- Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment

- Track order status and follow up on delays or discrepancies

- Handle order modifications, cancellations, and returns under supervision

- Assist in resolving customer queries related to orders and delivery

- Ensure proper documentation and compliance with process requirements

- Support invoicing by maintaining clean and accurate order data

Responsibilities: Brief Job Description:

- Basic understanding of order management process and its corresponding activities

- Good communication skills in Spanish and English languages

- Receive and enter customer orders into ERP systems accurately

- Validate order details (pricing, quantities, customer data, and delivery terms)

- Perform basic credit and order checks as per defined guidelines

- Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment

- Track order status and follow up on delays or discrepancies





- Handle order modifications, cancellations, and returns under supervision

- Assist in resolving customer queries related to orders and delivery

- Ensure proper documentation and compliance with process requirements

- Support invoicing by maintaining clean and accurate order data

Technical Skill Requirements:

- Strong accounting knowledge with O2C experience in order management and billing.

- Basic understanding of: Customer master data, Pricing conditions & Material/product master

- Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks

- Must be computer literate; Excel, Word, PPT

- Knowledge of JDE & SAP ERP is desired

- Ability to document the process

Qualifications: Competencies Required:

- Excellent communication skills both verbal and written

- Understanding end-to-end processes and appreciation of critical parameters

- Problem identification and analytical ability

- Strong knowledge of MS Office

- Self-initiative, drive and zeal for continuous improvement

- Ability to discharge the responsibilities in a conflicting environment

- Ability to lead in a continually challenging environment

- Adherence to Policies/Compliances

- Fosters a spirit of collaboration and teamwork

- Intellectually agile and analytical

- Experience in JDE & SAP ERP is desired

📌 Executive (Kochi)
🏢 EXL Service
📍 Kochi