Job Title: Customer Support Executive

Experience: 0–2 Years
Location: Naraina Vihar, Delhi
Company: Roadcast Tech Solutions Pvt. Ltd.

About Roadcast

Roadcast is a fast-growing logistics automation platform helping businesses scale through its AI-powered mobility management suite. Our solutions enable organizations to build smarter, more efficient supply chains.

Role Overview

We are looking for a Customer Support Executive (0–2 years / Freshers welcome) who is enthusiastic, customer-focused, and eager to learn. You will be responsible for assisting customers, resolving their queries, and ensuring a smooth support experience while working closely with internal teams.

Key Responsibilities

- Respond to customer queries via phone, email, and support tools.
- Assist customers in resolving basic technical and product-related issues.
- Handle inbound calls and provide real-time support to customers.
- Create and update support tickets with accurate details.




- Follow up with customers to ensure timely resolution.
- Escalate complex issues to relevant teams when required.
- Maintain proper documentation of customer interactions.
- Deliver a positive customer experience in every interaction.

Skills Required

- Good communication skills (verbal & written).
- Basic computer knowledge and technical understanding.
- Strong problem-solving and learning attitude.
- Active listening and customer-handling skills.
- Attention to detail.
- Ability to multitask in a rapid-paced environment.

Qualifications

- Bachelor’s degree (preferred).
- Freshers or up to 2 years of experience in customer support/technical support.
- Familiarity with CRM tools is a plus.
- Interest in logistics/technology domain is an added advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Roadcast Tech. Solutions
📍 India