JOB SUMMARY

We are looking for an experienced and customer-focused Store Manager to oversee the complete day-to-day operations of the store. The Store Manager will be responsible for achieving sales targets, managing the store team, maintaining inventory, ensuring excellent customer service, and maintaining the overall presentation and standards of the store.

KEY RESPONSIBILITIES

- Manage the complete day-to-day operations of the store.
- Drive sales and achieve monthly, quarterly, and annual sales targets.
- Lead, motivate, and manage the store sales team.
- Allocate daily responsibilities and monitor team performance.
- Ensure excellent customer service and customer satisfaction.
- Handle customer queries, complaints, and escalations professionally.
- Monitor store footfall, sales conversion, average billing, and other key sales metrics.
- Maintain proper inventory levels and coordinate stock replenishment.
- Monitor stock movement, stock transfers, and stock reconciliation.
- Ensure accurate billing, cash handling, and daily sales closure.
- Prepare and maintain daily, weekly, and monthly sales reports.
- Coordinate with the accounts, warehouse, purchase, marketing, and operations teams.
- Ensure proper visual merchandising and attractive product display.
- Maintain store cleanliness, hygiene, discipline, and overall presentation.
- Ensure company policies, SOPs, and operational standards are followed.
- Conduct regular stock checks and support periodic stock audits.
- Monitor staff attendance, grooming, punctuality, and discipline.
- Train new employees on products, sales techniques, customer service, and store procedures.
- Identify opportunities to improve sales and customer experience.
- Support promotional activities, festive campaigns, and in-store events.




- Ensure security and proper handling of store assets and merchandise.
- Provide regular performance updates and operational feedback to management.

REQUIRED SKILLS

- Strong leadership and team-management skills.
- Excellent communication and interpersonal skills.
- Strong sales and customer-handling abilities.
- Good knowledge of retail operations.
- Strong organizational and time-management skills.
- Ability to achieve sales targets and manage a sales team.
- Good understanding of inventory and stock management.
- Problem-solving and decision-making skills.
- Basic knowledge of MS Excel, POS, and CRM/ERP systems.
- Ability to work in a quick-paced retail environment.

QUALIFICATION & EXPERIENCE

- Graduate in any discipline; a qualification in Retail Management, Business Administration, Sales, or Marketing is preferred.
- 3–6 years of experience in retail sales/store operations, preferably with at least 1–2 years in a supervisory or managerial role.
- Experience in premium retail, gifting, lifestyle, wedding, fashion, jewellery, or related sectors will be an advantage.

KEY PERFORMANCE INDICATORS (KPIs)

- Achievement of store sales targets.
- Sales conversion rate and average transaction value.
- Customer satisfaction and repeat business.
- Inventory accuracy and stock control.
- Team productivity and performance.
- Reduction of stock loss/damage.
- Store presentation and operational compliance.
- Timely and accurate sales reporting.

PERSONAL ATTRIBUTES

- Customer-oriented and professional.
- Confident and presentable.
- Responsible and dependable.
- Proactive and self-motivated.
- Strong leadership qualities.
- Positive attitude and team player.
- Ability to handle pressure and resolve problems effectively.

Candidates can share their cv on +91-XXXXXXXXXX.

Pay: ₹20,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Store Manager (India)
🏢 MOMENTZ
📍 India