Manager – Patient Support Services

Job Summary
We are looking for an experienced Manager – Patient Support Services with 10–15 years of experience to lead patient support operations, ensure service quality, and drive patient satisfaction and process efficiency.

Key Responsibilities

- Lead and manage patient support service operations.
- Manage and mentor support teams to achieve performance goals.
- Monitor patient interactions, service quality, and KPIs.
- Handle escalations and ensure timely resolution.
- Develop and improve patient support processes and workflows.
- Coordinate with internal teams to resolve patient-related issues.
- Ensure compliance with healthcare policies and confidentiality standards.
- Prepare reports and provide insights to senior management.

Qualifications & Skills

- Bachelor’s/Master’s degree in Healthcare Management, Business Administration,



or related field.
- 10–15 years of relevant experience, preferably in healthcare/patient support operations.
- Strong team leadership and people-management skills.
- Excellent communication and problem-solving abilities.
- Robust knowledge of patient service operations and quality management.
- Good analytical and reporting skills.

Work Details

- Location: Saravanampatti, Coimbatore
- Employment: Full-time
- Experience: 10–15 years
- Work Mode: Work from Office
- Shift: Night Shift
- Working Days: Monday to Friday

Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits:

- Commuter assistance
- Paid time off
- Provident Fund

Work Location: In person

📌 Manager – Patient Support Services (India)
🏢 Opx Global
📍 India