Job Summary

We are looking for a confident, proactive, and customer-focused Telecaller to join our team. The ideal candidate will be responsible for lead follow-up, customer coordination, lead management, and supporting lead conversion.

The candidate should have excellent communication and interpersonal skills, a positive attitude, and a solid willingness to learn and grow. This role is ideal for someone who enjoys interacting with customers, maintaining organized lead records, and working closely with the team to achieve business goals.

Key Responsibilities

- Make regular outbound calls and follow-ups with existing and potential customers.
- Handle lead follow-up and lead management through calls, WhatsApp, and other communication channels.
- Understand customer requirements and provide relevant information professionally.
- Maintain accurate and updated lead and customer records.
- Follow up with prospective customers and support the lead conversion and sales process.
- Coordinate with the concerned team members to ensure timely action on leads and customer requirements.
- Track daily follow-ups, pending leads, customer responses, and conversion status.
- Prepare and submit daily, weekly, and monthly reports as required.
- Coordinate assigned tasks and ensure timely completion.
- Maintain professional communication and build positive relationships with customers.
- Support the team in achieving lead follow-up, customer engagement, and conversion targets.

Requirements





- Any Degree or equivalent qualification.
- Minimum 1 year of experience in Telecalling, Customer Support, Sales, Business Development, or a related field.
- Excellent verbal communication and interpersonal skills.
- Good customer-handling and relationship-building skills.
- Positive attitude with a strong willingness to learn and develop new skills.
- Good follow-up, coordination, and organizational skills.
- Ability to maintain accurate records and prepare basic reports.
- Basic knowledge of MS Excel / Google Sheets will be an advantage.
- Ability to work independently as well as collaboratively with a team.
- Location: Kottakkal, Kerala

Key Skills

Telecalling | Customer Coordination | Lead Follow-up | Lead Management | Lead Conversion | Customer Relationship Management | Sales Support | Communication Skills | Interpersonal Skills | Follow-up Skills | Reporting | Team Coordination

What We’re Looking For

We value communication, consistency, responsibility, and a positive learning attitude. If you are confident speaking with customers, organized in managing leads, and motivated to contribute to business growth, we encourage you to apply.

Call/ WhatsApp :(phone hidden)

Email: [email protected]

Pay: ₹10,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off

Education:

- Bachelor's (Required)

Experience:

- Telemarketing: 1 year (Preferred)

Work Location: In person

📌 Telesales Executive (Kottakkal)
🏢 DFINE DIGITAL SOLUTIONS
📍 Kottakkal