Job Description:

- Minimum 1 years of experience in Fraud Operations Dispute Chargeback Detection with hands on experience in case review support Quality audit creating daily production reports ensuring adherence to SLA and regulatory compliance
- Consumer Lending Servicing Monetary Non Monetary Operations
- 2 years of experience in Consumer Lending Servicing Loan Operations
- Strong hands on exposure to monetary transactions account maintenance and exception handling
- Good understanding of servicing reports reconciliation and compliance controls

Key Responsibilities:

- Valuable knowledge in fraud detection across multiple channels with hands on experience in Dispute Chargeback Detection
- Provide real time support and guidance to team members while handling complex transactions ensuring accurate decision making and adherence to process guidelines




- Understanding of banking fraud operations Disputes Chargeback Detection processes
- Handle complex and exception driven servicing cases involving payments reversals adjustments refunds and account corrections
- Handle reconciliation issues rejects suspect transactions and system repair queues
- Support non monetary servicing activities including account restrictions regulatory servicing account history and special handling workflows
- Manage client escalations internal queries and audit clarifications related to servicing

Additional Responsibilities:

- Good knowledge about MS office
- Good communication skills written verbal
- Flexible working in US shift rotational shift

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

📌 Senior Process Executive (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad