Pay: ₹15,000.00 - ₹25,000.00 per month

Job description:

Job Summary

We are looking for a passionate and customer-focused CRM Manager / Executive to manage client relationships, handle enquiries, and ensure smooth coordination between clients and internal teams. The ideal candidate should have strong communication skills and the ability to maintain accurate customer data and follow-ups.

Roles & Responsibilities

- Handle customer enquiries via calls, WhatsApp, and email
- Maintain and update customer database (CRM system)
- Register and track new leads
- Coordinate and schedule client meetings & site visits
- Follow up with clients on project status and updates
- Prepare daily and weekly reports on leads and conversions
- Ensure timely communication between clients and internal teams
- Handle customer concerns and provide appropriate solutions




- Maintain a high level of customer satisfaction and service quality

Requirements

- Bachelor’s degree in any field
- 0–3 years of experience in CRM / customer handling / sales coordination
- Strong communication and interpersonal skills
- Basic knowledge of MS Excel & CRM tools
- Good follow-up and coordination ability
- Customer-friendly and professional attitude
- Ability to handle multiple tasks efficiently

Job Type: Full-time

Benefits:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Work Location: In person

📌 CUSTOMER RELATION MANAGER/EXECUTIVE (CRM) (Kochi)
🏢 OSO HOME INTERIORS
📍 Kochi