Job Description Good day, Urgent Opening: Join Us as a Network Voice Engineer and Make an Impact Today! Job Role: Network Voice Engineer Job Location: Mumbai Experience – 7 Years+ Notice Period: Immediate Joiners only About Company: We've Come a Long Way We began life in 2001 as a small, self-funded team of technology specialists. Since then, we’ve grown our organization to 16,700 people, across 57 offices, in 22 ountries, in key global markets. Innovative tech solutions for business We're now a leading global digital consulting firm, providing innovative technology solutions for business. As a trusted partner, we're always at the forefront of change as we lead digital optimization and modernization journeys for our clients. Customized end-to-end solutions Our expertise in AI, Consulting, Data, Digital, Cloud & DevOps and Software Engineering, delivers customized, end-to-end solutions that drive business value and growth. Job Title: Sr. Analyst Department: ITIP Voice & Video About Business line/Function: ITIP Position Purpose: The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities include Level 1 and Level 2 troubleshooting, business-as-usual (BAU) activities, and voice-related projects. The team focuses on the day-to-day management and user support of Voice Recording Systems infrastructure, ensuring seamless operation and troubleshooting. The team also participates in projects related to voice services, driving innovation and improvement. Notably, the team is responsible for managing two key voice recording systems: Nice and Verba which capture a variety of channels: MS Team, Mobile providers, CISCO phones, IPC Turrets The Voice recording engineers’ primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities,



including Incident, change, problem, maintenance, and user support. Responsibilities Direct Responsibilities - Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, and project delivery. - Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes. - Knowledge distribution across regions. - Management and monitoring of Voice and Voice Recording infrastructure. - Perform daily ready for business checks. - In depth knowledge of Voice Recording Infrastructure Systems (Mandatory): - NICE NTR/NTR-X - NICE FUSION - VERINT VERBA - Troubleshooting any Voice & Recording related issues. - Collect metrics for third Line escalation - Create reports for Voice Recording Operations and Senior Management teams - Create reports for Voice Recording Operations and Compliance/Litigation teams - Adhere to Internal Controls and procedures - Ensure deadlines and SLA are met - Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing - Voice Systems support (good to know): - IPC Unigy - Cisco Voice - MS Teams Voice Contributing Responsibilities - Support for installing patches every month during weekends. - Coordinate with different BNPP internal teams for any current/additional requirements of Server, Database, etc.



for any enhancements in Nice/IPC/Verint Verba Infrastructure Technical & Behavioral Competencies - 7+ Years’ experience in a relevant Trading Voice Support Role (Infrastructure). - In depth knowledge of Voice Recording Infrastructure Systems (Mandatory): - NICE NTR/NTR-X - NICE FUSION - VERINT VERBA - Ability to collect and analyze Systems Trace Logs - Ability to collect and analyze Recording application Trace Logs - Good understanding of Windows servers - General knowledge of Private wires and Hoot Networks - Professional experience, documenting, planning and managing platforms through their life cycle - Understanding of Compliance regulations (MiFID, DODD-Frank, etc.) - Excellent problem-solving skills - Excellent customer service and interpersonal skills - Excellent communication skills - Ability to prioritize along with good time management skills - Ability to work as part of a Global team. - Desire to learn and adapt to new technology skillsets - Knowledge of SBC (Oracle) - Call Logging Systems - Experience with NAS and SAN systems - Knowledge of SQL Server and Microsoft Excel - General knowledge of Voice Systems (good to have): - IPC UNIGY Version 5.5 - Cisco CUCM v15 - MS Teams Voice Specific Qualifications: - Minimum 7 years working experience in the NICE NTR & NTR-X, Verba & IPC domain - Must have managed NICE, Verba & IPC migration projects - Certified in NICE (NTR & NTR-X) - Ability to work under pressure - Problem solving oriented - Teamwork - Sense of ownership Skills Referential (Required knowledge, skills and abilities) Technical Skills: - NICE Recording skills (NTR-X) - IPC Unigy - Verba recording platform - Advanced Excel - SQL / MySQL Behavioral Skills: - Analytical Ability - Ability to understand, explain and support change - Ability to manage a project - Ability to set up relevant performance indicators - Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Location: Mumbai About BNP Paribas Group: BNP Paribas is the European Union’s leading

📌 Voice Network Engineer (Maharashtra)
🏢 Synechron
📍 Maharashtra