Job Description Location : Bangalore Job Type : Full-time Experience : 1 - 2.5 yrs Responsibilities ● Answering calls and mails to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT. ● Assisting customers while they shop online; guiding them on the best design products for their homes. Inbound & outbound expereince required. Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries. ● Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints ● Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification Make reminder calls to clients, send follow-up emails,



and schedule appointments Feedback calls to customers Perform other duties as assigned Key Requirements Great written and verbal communication skills Good listener with active problem solving skills Good interpersonal and analytical skills Quick learner and open to learning new channels or processes Adaptable with work timings/ schedule and availability. Knowledge of social media platforms E-commerce experience is a bonus Freshers are more than welcome Multitasker with flexibility to work in different work roles. Basic knowledge about home interior design and products would be an added advantage. ● Prior experience of working with CRM tools such as Freshdesk would be an added advantage.

📌 Customer Support Executive (Karnataka)
🏢 LivSpace
📍 Karnataka