Job Description

Team Leader – Retail Store

Company: Rozana Rural E-Commerce Private Limited

Job Title: Team Leader – Retail Store

Department: Retail Store Operations

Locations:

Haryana- Assandh

Uttar Pradesh- Rudauli, Salon, Mohanlal Ganj, Lal Ganj, Kosi kalan, Gosaiganj, Jattari, Gauriganj, Gangoh, Bilas Pur, Kairana, Bakshi ka talab, Sidhuali, Pukhrayan, Jagdishpur

Uttarakhand- Gadarpur

Employment Type: Full-Time

Role Purpose

The Team Leader – Retail Store will be responsible for managing day-to-day store operations, leading the store team, ensuring excellent customer service, achieving sales targets, maintaining inventory accuracy, and ensuring adherence to company policies and operational standards.

Key Responsibilities

- Store Operations
- - Manage daily retail store operations and ensure smooth functioning.
- Ensure proper opening and closing of the store as per SOP.
- Maintain store hygiene, visual merchandising, and product availability.
- Ensure compliance with company processes, policies, and operational standards.

- Team Management
- - Lead, guide, and motivate store team members.
- Allocate daily responsibilities and monitor team productivity.
- Conduct regular team briefings and communicate business priorities.
- Support onboarding and training of new team members.
- Monitor attendance, punctuality, grooming, and discipline.

- Sales & Business Performance
- - Drive daily, weekly, and monthly store sales targets.
- Monitor sales performance and identify opportunities for improvement.
- Promote products, schemes, offers, and cross-selling opportunities.




- Track key store KPIs and take corrective actions to improve performance.
- Support the Store Manager in achieving business objectives.

- Customer Experience
- - Ensure a positive and consistent customer experience.
- Handle customer queries, complaints, and escalations professionally.
- Ensure quick resolution of customer issues.
- Build strong relationships with regular customers and the local community.

- Inventory & Stock Management
- - Ensure accurate stock receiving, storage, display, and movement.
- Conduct regular stock checks and support stock audits.
- Monitor stock availability and identify fast-moving/slow-moving products.
- Minimize stock loss, damage, expiry, and pilferage.
- Coordinate with the relevant teams for replenishment.

- Cash & Transaction Management
- - Ensure accurate billing and cash/ digital payment handling.
- Monitor daily cash reconciliation and transaction records.
- Follow company guidelines for cash handling and deposit procedures.
- Report discrepancies immediately to the reporting manager.

- Reporting & Compliance
- - Maintain daily store reports and operational records.
- Track sales, inventory, attendance, customer issues, and other key metrics.
- Ensure compliance with company SOPs and statutory requirements.
- Escalate operational issues and business risks to the reporting manager.





Key Performance Indicators (KPIs)

- - Achievement of store sales targets
- Daily customer footfall and conversion
- Average transaction value
- Product availability and stock accuracy
- Inventory loss/shrinkage control
- Customer satisfaction and complaint resolution
- Team productivity and attendance
- Store hygiene and operational compliance
- Cash/transaction reconciliation accuracy
- Adherence to company SOPs

Candidate Profile

Education

Graduate preferred; candidates with relevant retail experience may also be considered.

Experience

- - 2–5 years of experience in retail/store operations.
- Prior experience as a Team Leader / Executive/ Senior Executive / Customer Service Supervisor/ Store Supervisor preferred.
- Experience in FMCG, retail, grocery, e-commerce, or quick-commerce will be an advantage.

Required Skills

- - Strong team-handling and leadership skills
- Good communication and interpersonal skills
- Customer service orientation
- Sales and target-oriented approach
- Basic inventory management knowledge
- Positive numerical and analytical ability
- Problem-solving and decision-making skills
- Basic knowledge of MS Excel and retail billing/POS systems
- Ability to work in a fast-paced retail environment

Preferred Attributes

- - High ownership and accountability
- Positive and energetic attitude
- Strong execution capability
- Good local market understanding
- Ability to manage multiple tasks effectively
- Willingness to work in rotational shifts, weekends, and holidays as per business requirements

📌 Team Leader (India)
🏢 Rozana
📍 India