Company Description Hiring for a US Based D2C Healthcare brand.

CTC: 12-15 LPA

Must Have: Previous experience of handling a team of 100+

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
- Demonstrated Analytical Skills, with the ability to interpret data, identify trends, and drive process improvements.
- Experience providing or overseeing Technical Support in a multi-service or multi-industry environment.
- Proven ability to lead and develop remote teams, including performance management and coaching.
- Excellent verbal and written communication skills, with clear, qualified, and inclusive interaction styles.
- Experience using CRM, ticketing, or helpdesk systems, and comfort working with digital collaboration tools.
- Bachelor’s degree in business, communications, or a related field, or equivalent practical experience.
- Background in customer operations within professional services, consulting, or technology environments is beneficial.

📌 Head of Customer Support (E-commerce Experience) (India)
🏢 BPRJ
📍 India