Build the Customer Activation Engine for a High-Growth Platform

Epsilon Staffing Solutions (A Division of Proxima Human Capital Management) has been mandated by one of India's established business software platforms serving SMBs and retailers to identify a Lead – Implementation & Onboarding. The position is based in Noida.

With a strong legacy in the Indian business software ecosystem, our client is entering an accelerated growth phase, backed by a leading India-focused private equity investment platform known for partnering with high-potential businesses and enabling their next stage of value creation.

The company is rapidly scaling its cloud-based business platform and expects new customer acquisition to grow from the current 600+ licenses per month to 2,000+ per month. The Lead – Implementation & Onboarding will play a critical role in building a scalable activation engine that enables every new customer to become independently operational within the shortest possible time.

About the Role

The position will own the first 60 days of the customer lifecycle, from payment through migration, training, activation and initial adoption, before formally transitioning the customer to the Support & Retention team.

Key Responsibilities

- Own end-to-end activation of 600–1,000+ new customers per month, scaling towards 2,000+.
- Reduce payment-to-independent-billing cycle time to 3–4 days.
- Coordinate master-data migration with Technology teams and ensure adherence to defined SLAs.




- Build real-time visibility across the activation funnel—from payment and migration to training and first billing.
- Conduct root-cause analysis of onboarding delays and implement sustainable process improvements.
- Design segment-specific customer training programmes for retailers, distributors and manufacturers.
- Build and lead a scalable team of onboarding specialists and trainers.
- Develop self-service training through videos, tutorials, guides and digital interventions.
- Track customer adoption at Day 3, 7, 15, 30 and 60, proactively identifying early churn indicators.
- Establish SOPs, playbooks, dashboards, capacity-planning models and operational governance from the ground up.
- Drive critical metrics including activation rate, training completion, time-to-first-bill and Day 30/60 retention.

Preferred Candidate Profile

- 6+ years in Customer Onboarding, Implementation, Product Training or Deployment Operations.
- Experience with a SaaS/software product business serving large volumes of SMB customers.
- Proven track record of managing hundreds or thousands of customer activations every month.
- Strong expertise in customer activation funnels, dashboards, SLA management and process improvement.
- Hands-on capability in designing training curricula, tutorials and self-service learning content.
- Experience in billing, accounting or business management software would be a significant advantage.
- Ability to build scalable processes and teams in a high-growth workplace experiencing 3–4X volume expansion

📌 Implementation Team Lead (Noida)
🏢 PE-Backed Business Software Platform
📍 Noida