Job description

Location: India / Remote

Company: Apricot Jam (AJ)

Type: Contract (1099) — Full-Time

Competitive — based on experience

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About Apricot Jam

Apricot Jam is a people-first, AI-driven global technology consultancy with U.S. enterprise clients and a strong European engineering backbone.

We specialize in ServiceNow, hybrid infrastructure, and intelligent automation, helping mid-market and

enterprise organizations modernize faster and more efficiently without Big 4 complexity or cost.

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Role Overview

We are seeking a Senior ServiceNow Architect to take ownership of enterprise platform architecture and delivery.

This role is ideal for someone who can combine hands-on development with strategic architecture, with a strong focus on maximizing out-of-the-box ServiceNow capabilities and delivering scalable, well-governed solutions.

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Key Responsibilities

• Define ServiceNow architecture, standards, and best practices

• Lead development across ITSM, ITOM, HAM, SAM, HRSD, and CSM

• Maximize use of OOTB capabilities and extend only when necessary

• Design and build integrations using REST/SOAP and IntegrationHub

• Own CMDB strategy, Discovery, Service Mapping, and CSDM alignment

• Develop workflows, automations, and reusable components

• Mentor developers and guide distributed delivery teams

• Collaborate with stakeholders to translate business needs into scalable solutions

• Ensure platform performance, scalability,



and governance• Conduct code reviews and enforce development standards

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Required Skills

Must-have:

• ServiceNow Certified Technical Architect (CTA)

• Professional English fluency (written and spoken)

• 7+ years of overall IT experience

• 5+ years of hands-on ServiceNow development experience

• Proven experience as Architect or Lead on enterprise ServiceNow implementations

• Strong ServiceNow development skills (JavaScript, Glide API)

• ITSM and ITOM (Discovery, Service Mapping, Event Management)

• CMDB, Asset Management (HAM/SAM Pro)

• IntegrationHub, Flow Designer, Service Portal / UI Builder

• REST/SOAP integrations and API design

• Strong troubleshooting and problem-solving skills

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• At least one ServiceNow Certified Implementation Specialist (CIS)

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What Success Looks Like

• Scalable and well-architected ServiceNow platform

• Clean, maintainable, and high-quality development

• Efficient automation reducing manual work

• Consistent use of OOTB capabilities and best practices

• Transparent communication and leadership across teams

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❤️ Why Join AJ

• European-led global team

• AI-forward ServiceNow strategy

• High-impact enterprise clients

• Smart, lean engineering culture

• Long-term growth opportunity

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How to Apply

Send your LinkedIn profile or resume to:

[email protected] apply directly via LinkedIn.

📌 Senior ServiceNow Architect (India)
🏢 apricot jam
📍 India