Sales & Operations Head

Location: Varanasi (with travel to Ghitorni outlet as required) Reports to: Owner / Director

Experience: 8 to 12 years, with prior experience in catering/banquet/hospitality business

(preferred) Employment Type: Full-time

About Us

Company an established catering and banquet operation based in Varanasi,

serving weddings, corporate events, and high-profile occasions (including VIP institutional

events). As we scale up and revamp our offering, we need a robust commercial and

operational hand to drive bookings, run events flawlessly, and keep the business disciplined on execution and margins.

The Role

We're hiring a Sales & Operations Head to own the full commercial engine of the business from lead generation and client conversion through to on-ground event execution and post-event closure. This is a dual-

charter role: half revenue growth, half operational

excellence. You'll be the owner's key operating partner in running the business day-to-day.

Key Responsibilities

Sales & Business Development

- Own the sales pipeline for weddings, corporate events, and institutional/VIP bookings
- from lead to signed contract
- Build and manage relationships with wedding planners, corporate clients, venues, and
- referral partners
- Lead client pitches, menu tastings, and site visits; negotiate pricing and packages in
- line with margin targets
- Drive repeat and referral business; build a structured CRM/pipeline process (currently
- informal)
- Track conversion rates, average order value, and revenue against monthly/quarterly targets
- Operations & Event Execution




- Plan and oversee end-to-end execution of events staffing, logistics, timelines,
- vendor coordination, on-site supervision
- Coordinate closely with the kitchen/culinary team to ensure production timelines and quality are met for every event
- Own event-day operations: setup, service flow, guest experience, and issue resolution in real time
- Build SOPs for recurring operational processes (event checklists, staffing rosters,
- vendor management, equipment/inventory)
- Business & Financial Discipline
- Own P&L; accountability for events track costs vs. quotes and protect margins post-execution
- Work with ownership on pricing strategy, seasonal packages, and capacity planning
- Manage manpower planning (in-house + on-call event staff) and vendor contracts(decor, rentals, transport, etc.)
- Report on sales pipeline, event profitability, and operational KPIs to ownership regularly.

- What We're Looking For
- 6 to 12 years of experience in sales and/or operations, ideally within catering, banquets,
- hospitality, or event management
- Demonstrated ability to close high-value B2B/B2C deals (weddings, corporate,institutional)
- Strong on-ground execution experience comfortable running live events, not just planning them from a desk
- Commercial acumen comfortable owning numbers: pipeline, conversion, margins,costs
- Excellent client-facing communication and negotiation skills
- Ability to lead and coordinate cross-functional teams (kitchen, service staff, vendors)under event-day pressure

- Based in or willing to relocate to Varanasi

Contact Details

HR-Chitra Aher

[email protected]

📌 Banquet Sales & Catering Operations Head -Varanasi
🏢 SG OASIS HR CONSULTANCY
📍 Varanasi