Job description:

- Lead patient care services at the center.

- Optimize costs through budgetary control and ensure service coordination across teams.

- Address patient issues and escalations, ensuring satisfaction.

- Maintain dashboards and MIS for accurate reporting.

- Coordinate with sales for lead closure and conversion.

- Liaise with diagnostic centers and facilitate patient movement as needed.

- Oversee floor operations, update billing, and explain bills to families.

- Develop, implement, and document customer service protocols.

- Ensure productive front-end services through recruitment, training, and assessments.

- Escalate issues to senior management for timely intervention.

- Implement customer feedback processes and collaborate with cross-functional heads.

- Establish performance metrics for staff and drive cost-cutting and profitability efforts.

Skills: Reporting, Escalation Management, Budgetary Control, Mis

Experience: 1.00-4.00 Years

📌 Assistant Manager Operations (Bengaluru)
🏢 Sukino Healthcare
📍 Bengaluru