Job description

Role Overview:

We are seeking a seasoned professional with 15+ years of experience in RCM operations. The

Associate Director will be responsible for overseeing large-scale operations, driving strategic

initiatives, enhancing client partnerships, and leading high-performing teams to achieve operational excellence.

Key Responsibilities:

- Lead and manage end-to-end RCM operations for US healthcare clients.
- Drive strategic initiatives to improve efficiency and reduce operational costs.
- Ensure delivery excellence, quality, and compliance with client requirements.
- Build and maintain robust client relationships, ensuring SLAs and KPIs are consistently met.
- Mentor, coach, and develop managers and senior leaders within the team.
- Collaborate with senior leadership to align operational goals with business objectives.





Key Skills & Competencies:

- In-depth knowledge of US healthcare RCM processes and regulations.
- Proven experience in managing large-scale operations (500+ FTEs preferred).
- Strong client engagement, stakeholder management, and communication skills.
- Expertise across AR, billing, collections, denial management, and compliance.
- Track record of driving process improvement and implementing best practices.
- Exceptional leadership, strategic thinking, and decision-making capabilities.

Skills: Client Management, Leadership Skills, Mentoring, Strategic Thinking, Rcm

Experience: 15.00-24.00 Years

📌 Associate Director - RCM Operations (Thiruvananthapuram)
🏢 Prochant
📍 Thiruvananthapuram