Job Summary:

The Guest Relations Executive (GRE) serves as the first point of contact for patients and visitors.

The role involves ensuring a smooth, pleasant, and supportive experience for all guests by

providing professional assistance, guidance, and information during their hospital visit or stay.

Key Responsibilities:

- Greet and assist patients, attendants, and visitors in a courteous and professional manner.
- Coordinate patient admissions, discharges, and transfers in collaboration with nursing and billing departments.
- Handle patient queries, complaints, and feedback efficiently and escalate issues when necessary.
- Provide information regarding hospital facilities, consultants, and services.
- Assist international and VIP patients with personalized care and coordination.
- Maintain daily patient interaction reports and update management on key concerns or feedback.
- Support billing and documentation processes as needed.
- Coordinate with doctors, nurses, and other hospital departments to ensure patient satisfaction.




- Ensure waiting areas and front desk zones are organized and welcoming.
- Handle phone calls, appointment scheduling, and follow-ups with empathy and accuracy.

Required Qualifications & Skills:

Education: Graduate in Hospitality, Healthcare Administration, or any related field.

Skills:

- Excellent communication and interpersonal skills.
- Patient handling and conflict resolution.
- Basic computer knowledge (MS Office, Hospital Information System).
- Fluency in English and local languages preferred.
- Pleasing personality with a service-oriented attitude.

Key Competencies:

- Empathy and patience
- Qualified appearance and behavior
- Problem-solving ability
- Team collaboration
- Time management
- Work Schedule:
- Rotational shifts (including weekends and holidays, as per hospital policy)

Skills: Ms Office, Time Management

Experience: 1.00-5.00 Years

📌 Guest Relation Executive (Noida)
🏢 Rama Medicare
📍 Noida