Job Overview

We are hiring Customer Success Associates for the Vivint Tech Support Chat Process at Transcom. This is a non-voice, work-from-office role focused on delivering world-class chat support to international customers. Ideal candidates must have solid command of the English language and at least 6 months of international process experience.

Key Responsibilities

- Provide chat-based tech support to international clients.
- Resolve customer issues professionally and in a timely manner.
- Maintain high accuracy and customer satisfaction levels.
- Communicate clearly and effectively in English.
- Collaborate with internal teams to escalate and resolve issues as needed.

Qualifications & Experience

- Education:



Graduate in any field; undergraduates are also eligible.
- Experience: Minimum 6 months of experience in an Technical process.
- Skills: Excellent written communication and English fluency required.

Work Schedule & Shifts

- 5 Days Working
- Rotational Shifts
- Rotational Weekly Offs

Salary & Benefits

- CTC: 25,000-31,000 per month
- Perks: Both side cabs provided

Skills: Troubleshooting Skills, ticketing systems , Time Management, Live Chat, crm software, Remote Support, Technical Support, Customer Service

Experience: 1.00-3.00 Years

📌 Hiring Chat Support Executive For International Tech Support Process | (Gurugram)
🏢 THR Consultants
📍 Gurugram