- Oversee customer service operations to ensure high standards of service delivery.
- Address and resolve customer complaints and inquiries promptly.
- Implement policies and procedures for consistent and reliable service.
- Conduct training sessions to maintain service quality and team effectiveness.
- Provide knowledgeable support on financial products and insurance policies, using company-provided leads.
Essential Requirements
- Education: Graduates, Post-Graduates, and MBAs are welcome to apply.
- Experience: 0-3 years in customer service; experience in BPOs or call centers is advantageous.
- Communication: Must possess robust persuasive and interpersonal skills.
- Availability: Preference for candidates who can join immediately.