Key Responsibilities:

- Manage inbound and outbound customer calls in a professional and friendly manner.
- Address customer inquiries, provide information about Fenesta products, and resolve issues promptly.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Collaborate with the team to handle escalations and ensure customer satisfaction.
- Assist customers in understanding product offerings and guiding them through the purchasing or service process.
- Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores.
- Provide feedback to management on recurring issues to help improve products and processes.

Key Requirements:

- Experience Level: Open to Freshers and Experienced Candidates
- Minimum Qualification:



Bachelor's degree in any discipline.
- Strong communication skills, both verbal and written.
- Ability to work well in a quick-paced environment and manage time effectively.
- Proficiency in customer service software and CRM systems (preferred but not mandatory).
- A customer-centric attitude with the ability to empathize with and resolve customer concerns.
- Prior experience in a customer service or call center role is a plus but not required.

Skills: technical proficiency , Problem Solving, Customer Support, Conflict Resolution, Product Knowledge, Data Analysis, crm software, Sales Techniques

Experience: 1.00-3.00 Years

📌 Fenesta Hiring Customer Care Executive (Pune)
🏢 THR Consultants
📍 Pune