About the Role

Transcom, a global leader in customer experience solutions, is looking for Customer Support Associates to join our team. This role is ideal for individuals who excel in customer engagement, problem-solving, and technical support for international clients.

Job Overview:

We are currently hiring for the position of Customer Service Associate Hotel Bookings (US Travel Process) at Transcom, Jaipur.

Key Responsibility Areas (KRA):

- Handling inbound and outbound calls related to hotel bookings and customer inquiries.
- Assisting customers with reservations, modifications, and cancellations.
- Providing exceptional customer service and maintaining professionalism at all times.
- Ensuring customer satisfaction by addressing concerns and resolving issues efficiently.




- Adhering to process guidelines and achieving assigned performance targets.
- Maintaining accurate records of customer interactions and transactions.

Additional Information:

- Salary: 35,000 CTC + Upto 8,000 Incentives
- Work Schedule: 5.5 Days Working (Rotational Shifts & Offs)
- Cab Facility: 180 per night shift for male employees & one-sided cabs for females during odd hours
- Eligibility: Any Graduate/Undergraduate with excellent communication skills and a minimum of 6 months of BPO experience

Skills: Data Entry, booking systems , Problem Solving, Multitasking, Conflict Resolution, crm software, Customer Service

Experience: 0.00-4.00 Years

📌 Transcom hiring Customer support For Hotel Booking Process (Jaipur)
🏢 THR Consultants
📍 Jaipur