- Lead Requirements Gathering and Analysis:
- Conduct in-depth requirements gathering sessions with stakeholders to understand business needs and translate them into clear, actionable user stories and functional specifications.
- Analyze and document complex business processes and workflows.
- Ensure requirements are aligned with Salesforce best practices and platform capabilities, specifically related to Salesforce Service Cloud, Experience/community Cloud, and Core Salesforce features.
- Team Mentorship:
- Assign tasks, monitor progress, and ensure timely delivery of deliverables.
- Conduct regular team meetings and provide feedback.
- Salesforce Expertise:
- Demonstrate deep understanding of Salesforce platform features, including Salesforce Service Cloud, Experience/ Community Cloud, Aura, LWC, Flows, SF CMS and Apex, Data access, limits, sharing, etc.
- Collaborate with developers to ensure requirements are accurately implemented.
- Stay up-to-date with the latest Salesforce releases and features.
- Configuration of CMS in Experience cloud
- Documentation and Communication:
- Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, and data models.
- Communicate effectively with stakeholders, including developers, QA engineers, and client leads.
- Provide regular status updates and reports to project management.
- Client Collaboration:
- Work closely with client leads to prioritize tasks,



review tickets, and obtain approvals.
- Act as a liaison between the client and the development team.
- Process Adherence:
- Adhere to established SDLC processes, coding standards, and best practices.
- Utilize JIRA for task management and tracking.
- Work within the SLAs set by the client.

Required Skills and Experience:

- Bachelor's degree in Business Administration, Computer Science, or a related field.
- 6+ years of experience as a Business Analyst, with a focus on Salesforce implementations.
- Deep understanding of Salesforce platform features, including Salesforce Service Cloud, Experience/ community Cloud, Aura, LWC, Flows, and Apex, Data access, limits, sharing, etc.
- Strong experience with requirements gathering, analysis, and documentation.
- Have atleast 3-4+ yrs of BA experience in Experience/Community Cloud in project implementation project is mandatory
- Excellent communication and interpersonal skills.
- Proficiency in using JIRA and other project management tools.
- Experience working in an Agile/Scrum environment.
- Ability to work effectively in a rapid-paced, dynamic environment.
- Excellent written and verbal communication.

Preferred Skills:

- Salesforce certifications (e.g., Salesforce Certified Business Analyst).

Skills: Salesforce Service Cloud, Requirements Gathering, Jira

Experience: 4.00-6.00 Years

📌 Business Analyst (Chennai)
🏢 Movate Technologies
📍 Chennai