11 Sep
|
Movate Technologies
|
Chennai
11 Sep
Movate Technologies
Chennai
- Looking for candidates with excellent communication skill for technical support
- Candidate should be versatile to work in US Shift (Rotational night shifts).
- Candidate should be excellent in English communication.
- Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
- Any experience who are willing to work with technical process can also apply.
- Candidates with International Technical Voice experience is preferred.
- Networking Experience with International Voice is mandatory.
Essential Functions:
- Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
- Adhere to established SLAs, and productivity/performance goals
- Provide world class Customer Support by delivering service.
Skills: English Fluency, International Voice, Networking, Technical Support
Experience: 1.00-6.00 Years
📌 International Networking Voice Process (Chennai)
🏢 Movate Technologies
📍 Chennai