About GRIPITAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.Key Responsibilities- Handle customer queries via phone, email, chat, or other communication channels- Provide prompt, accurate, and professional resolutions to customer concerns- Update and maintain customer records, interactions,



and case details in the CRM system- Track customer requests and ensure timely follow-ups until resolution- Coordinate with internal teams to resolve customer issues efficiently- Maintain accurate documentation of all customer communications- Ensure high levels of customer satisfaction through quality service- Meet assigned response time, productivity, and customer service KPIsRequired Skills & Qualifications- Excellent verbal and written communication skills in English.- Solid customer service and interpersonal skills.- Experience working with CRM systems is preferred.- Good problem-solving, organizational, and multitasking abilities.- Basic proficiency in MS Office (Excel, Word, Outlook.- Ability to work in a fast-paced environment while maintaining accuracy.

📌 Customer Support Associate (Jamnagar)
🏢 GripIt
📍 Jamnagar