As a Customer Service - Team Leader, you will be responsible for consistently meeting and exceeding individual goals while driving the team towards department goals. You will demonstrate a proven capacity to resolve customer issues quickly along with coaching and training others to resolve customer issues.With strong de-escalation skills and a customer-centered mindset, you will maintain a high level ofprofessionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.Primary Duties and Responsibilities:- Provide team with support and be available to answer questions- Monitoring and driving phone queues, inboxes, and portals to decrease ABN (Abandonment) rates, lowering wait and response times.- Handle customer escalations through completion.- Prepare monthly reports.- Manage team schedule.- Deliver new hire and continuous training courses.- Perform additional duties as assigned.Skills Required:- Robust organizational skills- Excellent written and verbal communication skills- Ability to communicate effectively with internal and external customers- Proven ability to multi-task and manage timelines and deadlines- Pay close attention to detail, accuracy, and completeness- Ability to retain large amounts of information- Demonstrate strong problem-solving skills, and customer service skills- Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Point- Ability to learn specialized software programs and navigate company databases- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations- Ability to use sound judgement to make good decisions based on information gathered and analyzedEducation and Experience:- 2+ years of Customer Service Supervisor experience, preferred- 4+ years of customer service experience, strongly preferred- High school diploma or equivalent, requiredRotational Shift and Rotational Week Offs.Must be comfortable working in US shifts.

📌 Urgent Hiring for Team Leader - Immediate Joiners Only (Amravati)
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📍 Amravati