Job description

- The Warranty and Field Specialist is a crucial role focused on managing customer complaints, warranty claims, and field returns to ensure customer satisfaction and continuous improvement. This position requires strong problem-solving skills and the ability to work closely with the Auto Quality Team and other departments.
- We are in the process of identifying a suitable candidate for the role of Warranty Field. This role will be based in Bangalore and will report to the Sales Quality Manager.

Key responsibilities (or What you can expect in the role)

- Escalate Complaint when required in relation with Auto Quality Team
- Drive/Secure effective and effective Customer Complaint management (prompt handling/8D quality including 0 Km).
- Manage Warranty and Field return (complaint/sanity check / investigation / reports / invoice charge back)
- Negotiate/Minimize Technical factors
- Capture and drive lessons learnt from investigation results (Design/manufacturing)

Requirements (or We expect you to have/be)

- Quality Assurance and Management. Knowledge of quality management systems (ISO standards, Six Sigma,



etc).
- Technical Expertise
- Problem-Solving Skills: Ability to troubleshoot complex technical issues in the field or under warranty claims
- Warranty Management: Understand warranty policies, terms, and conditions.
- Documentation and Reporting: Prepare accurate service reports, maintenance logs, and warranty claim records.
- Collaboration and Teamwork

You will enjoy working here if you are

- Proactive and Self-Motivated: You take initiative and are driven to achieve your goals without constant supervision.
- Excellent Communicator: You have strong interpersonal skills and can effectively convey ideas and build rapport with clients.
- Adaptable and Resilient: You thrive in a fast-paced environment and can quickly adjust to changing market conditions.
- Customer-Centric: You prioritize customer satisfaction and are committed to understanding and meeting their needs.

Skills: Sap S4 Hana, Erp, O2c, Sap

Experience: 2.00-5.00 Years

📌 Warranty and Field Professional (Bengaluru)
🏢 SKF
📍 Bengaluru