Job description

- To ensure customer centric approach by engagement with Customers and Distributors and to be responsible for achieving customer satisfaction.
- Generating MIS reports on a weekly and monthly basis (sales report etc) Also provide inputs for reporting from time to time.
- Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.
- Ensure productive order management through designed tool.
- Monitor the progress and ensure complete execution of the order till delivery to customer.
- Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.
- Support Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.
- Create and update Customer & Product master in the system.
- Implement various customer and distributor engagement initiatives from CS point of view.
- Proactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.
- Hands-on to use multiple platforms for efficiency.
- Identify and implement process improvements.





Skill Set

- Knowledge of commercial terms, taxes, contracts, orders and sales transactions.
- Knowledge in material management forecasting, scheduling, planning and execution
- Experience in solving customer complaints, complex situations,
- Excellent verbal and written communication skills
- Stakeholder management
- Accountability for own set of customers and business
- KPIs
- TAT - Customer Response Time
- Order Management - on time delivery
- Order Processing Time
- Complaint Management (SER & DER)

Education & Experience

- Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain
- Candidates must have a bachelor s degree. from a recognized university.
- Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.
- Knowledge of Supply and Demand chain planning.
- Warehouse and Transportation procedures
- Basic finance knowledge
- Good communication (verbal/written) skills

Skills: Supply Chain, Sales, Mis, Customer Service

Experience: 5.00-8.00 Years

📌 Customer Service Representative - Heavy Industries (Gurugram)
🏢 SKF
📍 Gurugram